Name the business consistently
Use the correct legal operator, public brand name, products and service categories. If a brand has several names or languages, explain the relationship so a reader can identify the same organization across pages.
Describe what is available
State what the product or service does, who it serves and where it is available. Separate current delivery capability from a future ambition. An overseas reader should not have to infer that domestic coverage applies to their country.
Connect claims to support
A performance statement needs a defined period, method and source. A customer logo or quotation needs permission and a clear relationship. When evidence is not available, use a factual description of the work rather than an unsupported superlative.
Give important facts an owner
Assign a responsible person and review date to product specifications, pricing, location information and availability. Put the same approved information into sales materials and website updates.
Publish in a useful form
Use accessible text, descriptive headings and internal links that help a reader examine related information. Keep structured data consistent with the page. A fact register becomes valuable when it improves the actual customer experience.
